We are currently experiencing a high call volume, and individuals who call us may experience long waits. For faster service, use our mobile app or My Account to safely and securely manage your account — including paying your bill, managing notifications, reporting outages, signing up for paperless billing and more.
- Online
- Phone
- In person
Contact us online
Emergencies
Emergencies
Suspected gas leak
If you suspect a natural gas leak,ALWAYSleave the area immediately.
Then call 911 and LG&E.
Call LG&E at 502-589-1444 or 800-331-7370 and press 1-1-1
NEVER report a gas leak by email.
Power line or pole down
LG&E:502-589-1444
or800-331-7370(press1-1-2)
KU/ODP:800-981-0600(press1-1)
Outages
Outages
Electric outage Gas outage Streetlight outage View outage map
Service
Service
Start service / new construction Stop service Move service Meter reading window Advanced Meter Program
Payments & billing
Pay my bill Concerns about a high bill Billing questions Account balance / due date Payment arrangement
Assistance
Assistance
Project Warm (Louisville) Community Action Kentucky Home Utility Gift (HUG) certificate WeCare program
Can't find what you are looking for?
Contact us
Self-Serve Tips
Self-Serve Tips
Learn more
Contact us by phone
LG&E residential
502-589-1444or800-331-7370
KU/ODP residential
800-981-0600
Hours
- Monday - Friday, 7 a.m. - 7 p.m. ET
- 24-hour automated services
- Emergencies 24 hours 7 days a week
24-hour automated services
Did you know you can call 24/7 to learn your account balance, pay by phone or find out when your bill is due? Use our fast path, self-service options to take advantage of our automated system anytime, day or night, or to route your call to a customer representative.You also can take many actions through our mobile app or My Account. Watch these quick videos to learn how.
Fast-path options
Once you have called LG&E or KU, you may then press one of these fast-path options
Outages
LG&E Electric Outage
1-1-2
KU/ODP Electric Outage
1-1
LG&E Gas Emergency
1-1-1
Service
Stop or Move Existing Service
1-3-1
Start New Service
1-3-2
New Construction
1-3-3
Billing & payments
Make a payment
1-2-3
Make payment arrangements (if eligible)
1-2-2-1
Billing Questions
1-2-4-5
Account Balance/Due Date and Meter Reading Window
1-2-1
Auto Reconnect (self-service)
1-2-2-2-1
Payment info - online, locations, mailing address, automatic payments and assistance agencies
1-2-4-2
Website
Website Assistance
1-4-1
Energy Efficiency
Energy Efficiency
1-5
WeCare Scheduling
1-5-1
Marketplace Products
1-5-2
Demand Conservation Support
1-5-3
All other Energy Efficiency Programs
1-5-4
Other
EV charging, solar, green energy
1-4-2
Community assistance locations and phone numbers
1-4-3
Request a copy of your rate schedule
1-4-4
Contact us by mail
You can mail your payment and stub using the convenient return envelope we include in your monthly statement.
LG&E
Louisville Gas and Electric Company
P.O. Box 7231
St. Louis, MO 63177-1231
KU/ODP
Kentucky Utilities
P.O. Box 771670
St. Louis, MO 63177-1670
Corporate mailing addresses
These addresses a for our corporate offices and are not to be used for mailing utility payments.
LG&E
220 West Main Street
Louisville, KY 40202
KU/ODP
One Quality Street
Lexington, KY 40507
Contact us in person
Business office locations
KU
KU business office locations
Locations
| Address | Office Hours | Nearby Cash Payment Locations | |
|---|---|---|---|
| Campbellsville: 109 W. Main St. | Permanently closed as of March 1, 2023 | View locations (PDF) | |
| Greenville: 380 Airport Rd. (This business office will close May 31.) | 8:00 a.m. to 11:00 a.m., 12:00 p.m. to 3:30 p.m. CST | View locations (PDF) | |
| Harlan: 184 Bank Dr. | Permanently closed as of September 1, 2023 | View locations (PDF) | |
| Kevil:101 Freedom Boulevard | Permanently closed as of April 26, 2024 | View locations (PDF) | |
| Lexington: One Quality Street (This business office will close Jun. 14.) | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST | View locations (PDF) | |
| London: 611 Myers Baker Road | Permanently closed as of December 29, 2023 | View locations (PDF) | |
| Middlesboro: 2201 Cumberland Ave. (This business office will close May 31.) | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. EST | View locations (PDF) | |
| Morehead: 138 N. Blair Ave. | Permanently closed as of August 4, 2023 | View locations (PDF) | |
| Morganfield: 2800 US Highway 60 East | Permanently closed as of April 26, 2024 | View locations (PDF) | |
| Mt. Sterling: 209 W. Locust St. | Permanently closed as of December 29, 2023 | View locations (PDF) | |
| Richmond: 200 E. Water St. | Permanently closed as of March 29, 2024 | View locations (PDF) | |
| Shelbyville: 1100 Main St. | Permanently closed as of August 4, 2023 | View locations (PDF) | |
| Versailles: 250 Crossfield Drive | Permanently closed as of April 26, 2024 | View locations (PDF) | |
| Norton, VA: 1000 Park Ave., NW | Permanently closed as of April 26, 2024 | View locations (PDF) |
Don't have a business office nearby?
To make a payment by cash or debit card (Walmart only), try one of our authorized retail payment agents. Additional fees apply.
LG&E business office location
| Address | Office Hours | Nearby Cash Payment Locations |
|---|---|---|
| 820 West Broadway Louisville, KY 40202 (This business office will close Jun. 14.) | 9:00 a.m. to 12:00 p.m., 1:00 p.m. to 4:30 p.m. | View locations (PDF) |
Don't have a business office nearby?
To make a payment by cash or debit card (Walmart only), try one of our authorized retail payment agents. Additional fees apply.
ODP
ODP business office locations
Locations
| Address | Office Hours | Nearby Cash Payment Locations |
|---|---|---|
| Norton, VA:1000 Park Ave., NW | Permanently closed as of April 26, 2024 | View locations (PDF) |
Don't have a business office nearby?
To make a payment by cash or debit card (Walmart only), try one of our authorized retail payment agents. Additional fees apply.
Authorized payment centers
Pay your utility bill at retail locations using authorized CheckFreePay agents. Pay by debit card (Walmart only) or cash. Additional fees apply.
Use the link below andcheck “Account Number”under “Ways to Pay” to find locations near you.
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